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modemnet.net WebMail makes it a top
priority to provide two levels of user
support for our customers and subscribers. The first
level of support we provide is for your WebMail account
designed to help you report abuses, get answers to technical
related problems with your account, or just receive answers
about the latest WebMail features. This level of free
support guarantees a modemnet representative will contact
you via email within 48 hours.
Our second level of support designed around our
customers who have purchased the modemnet.net technical
services in the form of Consumer, Business, Networking, or
Consulting services. If you have questions about your
billing, the shipment of a product, about services rendered
to your network/computer and other related questions, then
you qualify for this level of support. A modemnet
representative will email or call you back once we have received
request for help. |
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| Forgot
or Lost Your Password? |
If you have forgotten or misplaced your
modemnet WebMail password and are unable to use your account,
please follow these steps:
1) Click the above link and enter your WebMail
Username, First name, and Last name?
2) Click the "Authenticate" Button.
3) Enter your "Password Answer" that you provided
during setup & press "Get New Password" button.
4) Use your new password provided to log into your WebMail account.
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Report WebMail
Abuses
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To report any unsolicited bulk
e-mail (aka "spam") or threatening/harassing e-mail that you receive. Or if you see people spamming with or
harassing you with a modemnet.net WebMail account or hacking a
modemnet.net WebMail account, please forward an unedited copy
of the offending message and its full headers to abuse@modemnet.net
with your complaint. To expose full headers in WebMail and send
in a complaint, follow
these 3 steps:
1) Log into your WebMail account and open a
email message.
2) Beside the "Forward" and
"Reply" buttons in the top menu, click "Show
Full Headers" link.
3) Highlight and copy the entire headers
& body of the message and send that to abuse@modemnet.net.
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Technical Support
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To report a problems such as technical difficulties on accessing
your email, missing account data, website outages, or if you
wish to request information regarding features and services not
found in our Help Guides, please send a email to websupport@modemnet.net.
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Advertising on modemnet WebMail
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If you wish to advertise your companies product or to
purchase advertising space on modemnet WebMail, please send a
email regarding the product you wish to advertise, your website,
and information to contact your sales department to advertising@modemnet.net.
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| Customer Billing Information |
| To check on the status of your bill, or to
request information regarding changes, abnormal charges, and
late payment fees, please send a email to billing@modemnet.net
containing your customer account number, the date which
service was rendered, and the type of service
provided. |
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| Order Tracking
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| To check the
status of your order that has been shipped, click the
link above and follow the instructions on inputting the
information and tracking number you received by email after
placing your order. |
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| Consumer Services
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| To get more
information regarding modemnet Technologies Consumer
Services for your home, or to schedule a free estimate,
please email consumer@modemnet.net.
Include your name, phone number, address and the type of
consumer service you are requesting information about, and a service
representative will contact you shortly. |
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| Business Services
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| To get more
information regarding modemnet Technologies Business
Services for your business, or to schedule a free estimate,
please email business@modemnet.net.
Include your businesses name, your contact name, phone number, address and the type of
business service you are requesting information about, and a service
representative will contact you shortly.
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| Networking & Professional Consulting
Services |
| To get more
information regarding modemnet Technologies Networking
Solutions and our Professional Consulting Services,
please email consulting@modemnet.net.
Include your contact name, phone number, address and the
type of networking service you are requesting information
about and a service representative will contact you shortly. |
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| General
Information
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| If you wish
to contact modemnet Technologies regarding general
information about the company, to advertise on our website,
to offer your product to our customer base, or if there is
other information you are wishing to receive, please email
us at our General Information office at info@modemnet.net.
Please include your name, phone number, address and the
information request you have and a representative will call
or email you shortly. |
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